Release Note: For the
latest Customer Support information in your country or territory, click here, and select Contact.
You should read through the manual and the readme file on the CD before
contacting Activision Customer Support. Additionally, if you have internet
access, search our troubleshooting database at: http://www.activision.com/support
Please ensure that your computer system meets the minimum system
requirements that are listed on the back of the game case. Our Customer Support
representatives will not be able to help customers whose computers do not meet
the requirements. So that we can better help you, please have the following
information ready:
1.
Complete product title
(include version number)
2.
Exact error message
reported (if any) and a brief description of the problem
3.
Your computer’s
processor type and speed (e.g. Pentium 4 2.4GHZ, Athlon XP 3000, etc…)
4.
Amount of RAM
5.
Make and model of your
video and sound cards (e.g. Radeon 9800 Pro, Creative Sound Blaster Audigy 2,
etc…)
6.
Make and model of your
CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
7.
Operating system
NOTE: Please do not contact Customer Support for
hints/codes/cheats; only technical issues.
NOTE: Internet support is handled in English only.
Internet:
http://www.activision.com/support
Our support section of the web has the most
up-to-date information available including patches that can be downloaded free-of-charge.
We update the support pages daily so please check here first for solutions. By
going to the Find Answers section and selecting the platform/game you are
inquiring about you can view the top solutions for the game to date. If you
don’t find your question/solution there try using inputting a keyword into the
search.
World Wide Customer Support:
|
|
Level 5, 51 Rawson St
Epping NSW 2121
Australia
Phone: 1 902 263 555
Calls charged @ $2.48 (inc
GST) per minute
In
New Zealand for Technical Support, please call 0800 160 110.
NOTE: Multiplayer components of Activision games are handled via online
only
Services with Activision Forums, E-mail and File Library Support (available
in English only):
World Wide Web: http://www.activision.com
E-mail: support@activision.com.au
NOTE: E-mail is for
technical issues only, no hints or codes will be given.
Please note that online support is available in English only.
Do you want to receive news on new games and special offers for
Activision customers?
Register On-line at http://ereg.activision.com.au
Complete the registration form & help us keep you informed about
Activision games. You will be notified of upcoming releases & special
offers.
Note: Activision Asia-Pacific is committed to safeguarding the
privacy of information entrusted to it. Accordingly, Activision complies with
all relevant legislation concerning the collection, use, security and
disclosure of personal information.
SERVICE CONSOMMATEURS ACTIVISION
Pour tout savoir sur les produits ACTIVISION, pour connaître
les astuces et les solutions qui vous permettront de progresser dans nos jeux,
pour télécharger des démos** ou pour participer à nos concours et gagner nos
dernières nouveautés...
Contactez le service consommateurs ACTIVISION
24 h / 24 et 7 jours sur 7.
Par minitel: 3615 ACTIVISION*
Par téléphone: 08 92 68 17 71*
Sur notre site web: http://www.activision.com/support, si vous avez un accès à
Internet.
Un testeur-joueur pourra aussi répondre à toutes vos
questions et vous guider
dans vos quêtes et aventures (réponse personnalisée sous
24 h, jours ouvrés).
* Tarif en vigueur au 01/04/00,
pour la France métropolitaine : 0,34 euros/min © 2002 CPP.
** Uniquement sur notre site Web.
Hotline Technique
0825 15 00 24* ou
par e-mail: activisionsav@loisir.net
* Quelque soit l'origine de l'appel: 0,15 euros/min TTC © 2002
CPP RCS B 395 093 172
Horaires : du lundi au vendredi de 16 heures à 19 heures.
Pour le service clientèle dans les pays francophones,
veuillez contacter votre revendeur local ou Activision par les services en
ligne.
Es stehen Ihnen werktags von 14.00 bis 18.00 Uhr und
am Wochenende von 16.00 bis 18.00 Uhr (außer an gesetzlichen Feiertagen)
folgende deutsche Hotline-Nummern zur Verfügung:
Deutschland:
Technischer Kundendienst: 0 18 05 / 22 51 55 (€ 0,12 / Min. aus
dem Festnetz der Deutschen Telekom *)
Spielinhaltlicher Kundendienst: 01
90 / 51 00 55 (€ 0,62 / Min. aus dem Festnetz der Deutschen Telekom *)
Österreich und deutschsprachige Schweiz:
Technischer Kundendienst: +49 18 05 / 22 51 55
(Auslandstarif *)
Spielinhaltlicher Kundendienst:
+49 18 05 / 22 51 00 (Auslandstarif *)
*Die genauen Kosten können Sie über Ihren Telekommunikationsanbieter erhalten.
Email-und Online: Supportformular unter www.activision.de
Deutsche Website: www.activision.de
Online-Dienste US
Internet: support@activision.com oder www.activision.com (nur in englischer Sprache)
SERVIZIO CLIENTI
Prima di contattare il nostro servizio clienti vi preghiamo di cercare
la soluzione al vostro problema nel file di aiuto presente sul CD del gioco;
usandolo si possono superare la maggior parte dei problemi che si verificano
più frequentemente. Se anche dopo averlo consultato continuate a non essere in
grado di sistemare la situazione mettetevi pure in comunicazione con uno
qualsiasi dei servizi elencati qui di seguito.
Per consentirci di aiutarvi con più efficacia cercate di chiamarci da
vicino al vostro computer, e di avere
sotto mano le seguenti informazioni:
·
Il titolo completo del
prodotto.
·
Il messaggio d’errore
che compare (se c’è) e una breve descrizione del problema.
·
Il tipo di sistema
operativo che state utilizzando (per esempio Windows 98/ME/2K/XP)
·
Il tipo di processore
montato sul vostro computer e la sua velocità (per esempio Intel Pentium®4 2.4,
etc…).
·
La marca e il modello
della scheda video e della scheda sonora (per esempio Radeon 9800Pro video,
Sound Blaster Audigy audio).
·
State usando un
joystick? Di che tipo e modello? A quale porta gioco è collegato (es., scheda
audio, porta gioco dedicata)?
·
Di quanto spazio libero
su hard disk disponete?
·
Di quanta RAM dispone
il vostro computer?
Se riscontrate dei problemi con le sezioni multiplayer o on-line del
prodotto, vi preghiamo di fornirci le seguenti informazioni quando chiamate.
Se state usando un modem:
·
Che tipi di modem state
usando (per entrambi i giocatori coinvolti – marca, modello, velocità, interno
o esterno)?
·
Avete più di un modem?
·
In quali porte sono
configurati?
·
L’Hyperterminal (o
qualunque altro programma per terminale) funziona con il vostro modem? Questo è
un modo molto facile di verificare che il vostro modem sia configurato
correttamente.
·
A quale velocità state
effettuando la connessione?
·
Vi siete assicurati che
compressione dati, rilevazione d’errore e controllo di flusso siano
disattivati? Fate riferimento al
manuale del vostro modem per ottenere maggiori informazioni.
Se state usando un modem esterno:
·
Che tipo di scheda
seriale state usando?
·
Avete un cavo seriale a
sette fili?
Se siete su rete LAN:
·
Riuscite a vedere gli
altri computer in rete?
·
Qual è la vostra
configurazione di rete?
·
Qual è la marca della
vostra scheda di rete ?
·
Che software di
gestione di rete state usando? Che versione è?
Servizi on-line con forum Activision, e-mail e
librerie di supporto
·
Internet: http://www.activision.com/support
·
E-mail: support@activision.co.uk
ASSISTENZA TECNICA CLIENTI IN EUROPA
Per ottenere assistenza tecnica si può contattare Activision
in Gran Bretagna al numero
+44 (0)870 241 2148 negli orari 08.00 - 19.00 (ora locale)
da lunedì a venerdì, il sabato dalle 08.00 alle 17.00. Sono esclusi i giorni
festivi.
Per assistenza clienti si può contattare Activision in Gran
Bretagna al numero
+44 (0)8705 143 525
negli orari 13.00 – 17.00 (ora locale), da lunedì a venerdì, esclusi i
giorni festivi.
Consulta il manuale per ulteriori informazioni sulla società
responsabile del Servizio Clienti per questo prodotto.
Tel: +39 0332 870579 da lunedì a venerdì dalle 9.00 alle 13.00 e dalle
14.00 alle 20.00. Tariffazioni
locali applicate.
Fax: +39 0332
870890
E-Mail: collegarsi al sito www.leaderspa.it e lasciare un messaggio
Internet: http://www.leaderspa.it
O
Grazie per aver acquistato questo prodotto.
Qualora abbiate riscontrato dei problemi nell’utilizzo dello
stesso, vi invitiamo a rivolgervi al Servizio Assistenza Tecnica Halifax
che risponde al seguente numero telefonico: 02/4130345. Tariffazioni locali applicate.
Un operatore sarà a vostra disposizione dal lunedì al
venerdì, dalle ore 14 alle ore 19.
È inoltre possibile accedere al nostro Servizio Assistenza
Tecnica on-line compilando un semplice form: http://www.halifax.it/assistenza.htm
oppure inviandoci una mail al seguente indirizzo: assistenza@halifax.it
Per una maggiore efficienza, vi preghiamo
di riportare sempre i seguenti dati:
• negozio presso il quale è stato
acquistato il software o la periferica
• tipologia dell’errore o del
malfunzionamento riscontrato
Si ricorda che questo servizio è
esclusivamente inerente al supporto tecnico: non potranno quindi essere forniti
trucchi e/o soluzioni, per i quali vi invitiamo a consultare il Forum Halifax
al seguente indirizzo: http://forum.halifax.it
Per il supporto tecnico e il servizio clienti nei
paesi non menzionati fate riferimento al distributore locale dei prodotti
Activision o ai nostri servizi on-line (tenete presente che questi servizi sono
esclusivamente in lingua inglese).
MEXICO
Funny Life, S.A. de C.V.
Lago Chalco 130
Col. Anahuac
México, 11320, D.F.
En D.F. y Area Metropolitana:
5396-8731
Lada sin costo:
01-800-712-5459
BRAZIL
ELECTRONIC ARTS LTDA BRAZIL
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel ( 011 ) 5506-0232
Fax : (011) 5505-1173 - to customer support
Internet : suporte@ea.com
ARGENTINA
Tele Opcion
Av. Roque Saenz Peña 811 Piso 4 "E" - Buenos Aires - Argentina
Hot Line (54) 11 - 4326-7752
soporte@teleopcion.com
Customer Support
You should read through the manual and the readme file on the CD before
contacting Activision Customer Support. Additionally, if you have internet
access, search our troubleshooting database at: http://www.activision.com/support.
Please ensure that your computer system meets the minimum system
requirements that are listed on the back of the game case. Our Customer Support
representatives will not be able to help customers whose computers do not meet
the requirements. So that we can better help you, please have the following
information ready:
-
Complete product title
(include version number)
-
Exact error message
reported (if any) and a brief description of the problem
-
Your computer’s
processor type and speed (e.g. Pentium 4 2.4, Athlon XP 3000, etc…)
-
Amount of RAM
-
Make and model of your
video and sound cards (e.g. Radeon 9800 Pro, Creative Sound Blaster Audigy 2,
etc…)
-
Make and model of your
CD-ROM or DVD-ROM drive (e.g. Samsung SC-140)
-
Operating system
NOTE: Please do not contact Customer Support for
hints/codes/cheats; only technical issues.
Internet: http://www.activision.com/support
Our support section of the web has the most up-to-date information
available, including patches that can be downloaded free-of-charge. We update
the support pages daily so please check here first for solutions. By going to
the Find Answers section and selecting the platform/game you are inquiring
about you can view the top solutions for the game to date. If you don’t find
your question/solution there try using inputting a keyword into the search.
If you cannot find an answer to your issue you can submit a
question/incident to us using the online support form. A response may take
anywhere from 24-72 hours depending on the volume of messages we receive and
the nature of your problem. During the first few weeks of a game release and
during holiday seasons the response time may take a little longer.
NOTE: Internet support is handled in English only.
NOTE: The
multiplayer components of Activision games are handled only through internet
support.
Phone: (310) 255-2050
You can call our 24-hour voice-mail system for answers to our most
frequently asked questions at the above number. Contact a Customer Support
Representative at the same number between the hours of 9:00 am and 5:00 pm
(Pacific Time), Monday through Friday, except holidays. When calling please make
sure you are in front of your computer with the power on and have all the
necessary information as listed above at hand.
Please do not send any game returns directly to
Activision without first contacting Customer Support. It is our
policy that game returns/refunds must be dealt with by the retailer or online
site where you purchased the product. Please see the Limited Warranty contained
within our Software License Agreement for warranty replacements.
Register your product online so we can enter you in our monthly drawing
for a fabulous Activision prize.
Antes de ponerte en
contacto con nosotros no olvides consultar el archivo de ayuda técnica, donde encontrarás
respuestas a las preguntas más frecuentes. Si aun así continúas teniendo
problemas de tipo técnico intenta conseguir la siguiente información:
1.
Título del producto
2.
Mensaje de error exacto (si lo hay) y una breve descripción del
problema.
3.
Sistema operativo que estás utilizando (Windows 98/ME/2K/XP)
4.
Tipo y velocidad del procesador de tu ordenador (Pentium 4 2.4GHZ,
Athlon XP 3000, etc.)
5.
Fabricante y modelo de las tarjetas de vídeo y sonido de tu ordenador.
6.
Memoria RAM y memoria convencional libre.
Internet: http://www.activision.com/support
E-mail: support@activision.co.uk
Asistencia
Técnica y al Cliente de Activision en el Reino Unido: +44 (0) 870
2412148
Horario de atención: Lunes
a Viernes de 08:00 a 19:00 horas, Sabado de 08:00 a 17:00
Sólo se ofrece asistencia
en línea en inglés.
Sus llamadas pueden ser grabadas.
Si experimentas algún
problema técnico con este juego, no dudes en ponerte en contacto con nosotros
en:
ACTIVISION SPAIN, SA
C/. Anabel Segura 7, segunda planta, oficina C
28108 Alcobendas
Madrid
Teléfono: 902 366 870
Fax: 91 367 74 57
Nuestro horario es de lunes a viernes de 10:00 a 14:00 horas y de 16:00
a 18:00 horas.
Coste de establecimiento de llamada 0,083 €. Coste de
llamada por minuto de 0,067 €. Tanto el coste de establecimiento de llamada
como el coste de llamada por minuto pueden estar sujetos a pequeñas
variaciones
dependiendo del operador de telefonía fija o móvil desde el que efectúe la
llamada o según las ofertas que pueda tener contratadas con su proveedor de
telefonía. Para cualquier duda, por favor, aconsejamos que consulte con su
compañía habitual de telefonía, tanto fija como móvil.
Para ponerse en contacto con la Asistencia técnica y
Servicio al cliente en las áreas que no se muestran en la lista, llama a tu
distribuidor local o ponte en contacto con el servicio en línea de Activision.
(Sólo se ofrece asistencia en línea en inglés.)
Customer Support
Before contacting customer support, please consult the technical help
file. It contains the answers to some of our most frequently asked questions
and may quickly and easily provide a solution to your difficulty. If after
reviewing the technical help file you are still experiencing problems, please
feel free to contact us through any of the online services listed.
In order to assist us when dealing with your difficulty, please have the
following information ready when you call or attach it to your email to support@activision.co.uk.
1.
Complete product title.
2.
Exact error message
reported (if any) and a brief description of the problem.
3.
A copy of your DirectX
Diagnostics report. To access this go to Start –> Run and type
dxdiag c:\dxdiag.txt and press ENTER. The report will
be found in your My Computer C: drive.
If you are experiencing difficulty with the multiplayer or online
portion of the product, please assist us by having the following additional information
ready when you call.
If you are using a modem:
1.
What kind of modem is
on each end (brand, model, speed, internal or external)?
2.
Do you have more than
one modem?
3.
On which port is each
configured?
4.
Does Hyperterminal (or
any other terminal program) work with your modem? This is an easy way to test
whether or not your modem is configured correctly.
5.
At what speed are you
connecting?
6.
Have you made sure data
compression, error detection, and flow control is turned OFF? Refer to your modem’s manual to do this.
If using an external modem:
1.
What kind of serial
card is being used?
2.
Do you have a
seven-wire serial cable?
If you are on a LAN:
1.
Can you see other
computers on the network?
2.
What is your network
configuration?
3.
What brand of network
card do you have?
4.
What network software
are you running? What version number?
Online Services with Activision Forums, E-Mail and
File Library Support
For support via the web please visit http://www.activision.com/support or e-mail support@activision.co.uk
CUSTOMER AND TECHNICAL SUPPORT IN EUROPE
For Customer & Technical Support
you can contact Activision in the UK on +44 (0) 8702
412148 between the hours of 8.00am and 7.00pm (UK time) Monday to Friday
with the exception of holidays. Local rates apply.
For Technical Support and Customer Service in areas
not listed, please contact your local distributor or Activision via
online. (Please note the online support
is available in English only).
Como contatar-nos:
ELECTRONIC ARTS LTDA
TELEFONE: (011) 5506-0232 - Solicitar suporte técnico
FAX: (011) 5505-1173 - Enviar A/C suporte técnico
INTERNET: suporte@ea.com
How to contact us:
Electronic Arts Ltda
Tel (011) 5506-0232
Fax: (011) 5505-1173 - to customer support
Internet: suporte@ea.com
Release Note: For the latest Customer Support information in your country
or territory, click here, and select Contact.
V10.3a